The Financial Services Compensation Scheme has apologised to potentially misled clients of the failed London Capital and Finance (LCF) mini-bond.
FSCS confirmed it was carrying out an investigation after its communications could have led clients to believe their investments with the ill-fated firm were protected when they were not.
Since then, in March, the Serious Fraud Office revealed there had been four arrests in connection with LCF's collapse.
An FSCS spokeswoman said: “We have been made aware of a small number of communications from FSCS which may have given a partial picture and we are seeking to establish the number and nature of their content.
“While it is true to state that FSCS protection would cover regulated activities carried out by LCF, we accept these efforts to inform people may have led to confusion about the extent to which our protection extends to these particular mini-bonds.
“As part of our investigation we will examine each of the individual cases and respond to them directly.
“We are sorry for the confusion this may have caused some LCF customers.”
Promote your vacancy to thousands of professionals on Financial Planning Jobs
Our specialist jobs service Financial Planning Jobs can help you reach nearly 12,000 financial professionals. You can set up an Employer Profile and post your job the same day on Financial Planning Jobs (terms apply). Dozens of Financial Planning and Paraplanning firms have used our affordable service to recruit new talent.