FOS warns complaints could soar to 210,000 this year

The Financial Ombudsman Service expects the number of complaints it will receive this year to hit 210,000 - nearly 30,000 higher than predicted in December.

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FOS engages mobile phone expert as new CEO 

The Financial Ombudsman Service has hired mobile phone customer service executive Abby Thomas to be its new CEO and Chief Ombudsman.

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