Baroness Manzoor reappointed as FOS chair
- Monday, 30 January 2023
- Articles
Baroness Manzoor has been reappointed as chair of the Financial Ombudsman Service after serving more than three and a half years in the role.
Read more...Consumer satisfaction slips at FOS despite backlog cut
- Tuesday, 22 November 2022
- Articles
The Financial Ombudsman Service (FOS) has made headway in tackling its case backlog but has seen consumer satisfaction levels drop.
Read more...FOS engages mobile phone expert as new CEO
- Thursday, 09 June 2022
- Articles
The Financial Ombudsman Service has hired mobile phone customer service executive Abby Thomas to be its new CEO and Chief Ombudsman.
Read more...FOS costs rise as waits lengthen
- Friday, 29 October 2021
- Articles
The average cost per case for the Financial Ombudsman Service (FOS) has risen to £1040 in 2020/21 from £920 the previous year.
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