Citizens Advice has criticised the FCA over its response to the so-called loyalty penalty super-complaint.

Citizens Advice has responded to the FCA’s recent report into household insurance pricing.

Citizens Advice, the consumer advice charity, has made a ‘super complaint’ to the Competition and Markets Authority about “excessive prices” it alleges cost ‘loyal and disengaged’ consumers £4bn a year.

Only one in 50 (2 %) people would pay over £1,000 for advice on a defined contribution pension pot worth £61,000, research from Citizens Advice has found.