Fintech and consulting firm Altus has launched a pre-recorded video training series for financial services professionals on how to work with vulnerable customers.

More than 350 financial advisers have pledged to adopt the Financial Vulnerability Taskforce Charter in its first two weeks since launch.

One in three Financial Planners (33%) have reviewed or increased the checks they make on older customers to ensure they are not vulnerable, according to a new report.

The financial services sector is failing to fully cater for the needs of vulnerable consumers seeking help, the FCA has said. Read more...