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  • FOS chair announces exit days after CEO quits

    Financial Ombudsman Service chair Baroness Manzoor today announced she would be stepping down in August - just days after FOS CEO Abby Thomas quit the organisation.
  • Baroness Manzoor

    FCA reveals new chair of Financial Ombudsman Service

  • HQ for the Financial Ombudsman Service

    FOS costs rise as waits lengthen

  • Abby Thomas

    FOS engages mobile phone expert as new CEO 

  • Abby Thomas, chief ombudsman at the FOS, said the drop in consumer satisfaction scores was due to the ombudsman's prioritisation of older cases.

    Consumer satisfaction slips at FOS despite backlog cut

  • Financial Ombudsman Service HQ

    Baroness Manzoor reappointed as FOS chair

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