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  • Total number of complaints since 2006

    Adviser complaints rise to 35,000 in first half of 2012

  • Lloyds Banking Group

    PPI redress sees Lloyds Banking Group record £583m loss

  • Barclays logo

    Barclays warns of 'real harm' caused by claims management companies

  • Co-op Bank Website

    FSA fines Co-operative Bank plc £113,000 over PPI complaints

  • Natalie Ceeney, chief executive of FOS

    Ombudsman proposes to increase compulsory levy to £23m

  • FSA HQ

    FSA in talks with BBA on deadline for PPI claims

  • FSA HQ

    Regulators publish guidance on avoiding a new PPI debacle

  • Complaints received during three months to 31 Dec 2012. Source: FOS

    PPI sees complaints to the Ombudsman soar to record levels

  • Lloyds branch

    Lloyds Banking Group fined £4.5m by FSA for PPI delays

  • Lloyds TSB branch

    Lloyds sees £2bn profit due to sale of St James's Place stake

  • Natalie Ceeney, chief executive of FOS

    Complaints to Financial Ombudsman double due to PPI

  • RBS logo

    RBS UK retail chief executive Ross McEwan to replace Stephen Hester

  • Financial Ombudsman website

    Ombudsman deals with record 2.3m disputes

  • website of Portal Financial, which gave the warning

    Pensions could be next PPI scandal, firm warns

  • FOS offices

    FOS cuts its budget for 2015/16 to £223.9 million

  • FCA headquarters

    Bank escapes £29m fine but still lands largest ever PPI penalty

  • FCA building

    FCA to set out next stage of PPI probe this summer

  • Lloyds HQ

    Lloyds escapes £167m fine but still gets record penalty

  • FOS headquarters

    Ombudsman complaints rise 8% in first half of 2015

  • FOS website

    Ombudsman reports 23% increase in pension complaints

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