Industry collaboration fintech Origo’s newly-launched Unipass Transfer Tracking service has seen more than 10,000 pension transfers searched for by advisers since it went live on Monday 3 March.

The service allows advisers to monitor the progress of their client's pension transfers through a single digital portal.

Advisers using the service can access real-time information on their clients’ transfers, reducing time spent on phone calls chasing the status or completion timescales for transfers – and in many cases, removing the need for chaser calls entirely.

Anthony Rafferty, chief executive of Origo said: “The immediate surge in uptake has exceeded our expectations. It shows just how much advisers and their clients need to have readily available information and updates about where the transfer is sitting, what’s happening with it and who is currently taking action to resolve any issues.”

He said advisers have for too long had to front up difficult conversations with clients because of a lack of transparency and communication around transfer progress from platforms and providers. “But that doesn’t have to be the case anymore and clients can now have much greater peace of mind that their life savings are moving smoothly and securely.”

Last month the firm’s data revealed that simple defined contribution pension transfers took an average of 10.5 days to complete in 2024.

Allowing for more complex transfers, the average time was 12.3 days.

That compared to 2023 when overall transfer times were at 14 days, while simpler transfers took 12 days on average to complete.

Launched in 2008, the Origo Transfer Service handled 1.5 million transfers, with more than £66bn of customer assets, during 2024.