The top 20 firms with the highest proportion of FOS complaints resolved in favour of the consumer in the life, pensions and decumulation category have been named.

This week, The Financial Ombudsman Service released the latest figures for complaints for individual businesses.

The table below shows the top 20 for highest percentage of complaints resolved in favour of consumer in the category for life, pensions and decumulation.

The figures related to the six months from 1 July to 31 December 2016.

The percentage of resolved case where the ombudsman service made a change in favour of the consumer could range from £1 to £150,000.

These figures cover financial businesses only where the FOS received at least 30 new cases and resolved at least 30 cases in the six-month period stated above. Complaints relating to these businesses made up around 95% of the total number of cases handled by the ombudsman service in this period, officials said.

Source: FOS