Individual and group life insurance, income protection and critical illness claims hit a record in 2021, according to the latest figures from the insurers' trade body.

The record payout on individual protection claims came despite a 1.6% drop in the total number of new claims paid. 

The ABI said this was due to more individual term assurance and critical illness claims being paid as these have a much higher average value than other claims. The average claim payment for term assurance was £61,944 and £67,500 for critical illness, consistent with 2020. 

Payouts for Covid-19 related individual claims almost doubled in 2021, to £261m, despite the number of claims paid being almost identical to 2020, suggesting a significantly higher payout per claim than the previous year. It is not known how many claims were related to long Covid issues.

Roshani Hill, head of protection and health, at the Association of British Insurers, said: “Payouts for Covid-19 related claims almost doubling in 2021 is a stark reminder of the devastating impact the pandemic has had on society and people’s lives.” 

The ABI said 2021 was the third year in a row that the average individual payout on insurance increased with the average value for a claim is up 9% on 2020, to £14,994. This was due to a 69% increase in term assurance claims, where the average payment was £69,760.  

Some 98% of both individual and group claims were paid in 2021. The main reason behind an individual protection claim being rejected was ‘non-disclosure’ of key facts.

The number of individual income protection claims fell from 17,000 to 14,600. The ABI said this drop could have been for a number of reasons, including more people still being on the Government’s furlough scheme.  

There were 40% more claims for musculoskeletal conditions with individual income protection claims for musculoskeletal conditions up to 5,012 in 2021. The ABI said the increase has been linked to more people working from home, with unsuitable working environments and equipment leading to back problems. 

After a big jump in mental health claims under individual income protection in 2020, claims decreased by almost 20% in 2021. However, they were still higher than in 2019.    

Individual and group insurance data - 2021

Source: ABI. *Includes figures from the Association of Financial Mutuals. **Figures are for new claims, as well as income protection claims in payment