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  • The HQ building for the Financial Ombudsman Service

    Ombudsman upholds lower percentage of complaints

  • FOS HQ

    FOS set to shake up fees in major overhaul

  • FOS CEO Abby Thomas

    FOS plans to freeze levy and case fees

  • Financial Ombudsman Service HQ

    Baroness Manzoor reappointed as FOS chair

  • Financial Ombudsman Service website

    Ombudsman consults on complaints data

  • FOS website

    Pension and investment complaints fall by 8%

  • Abby Thomas, chief executive and chief ombudsman of the Financial Ombudsman Service

    FOS adviser complaints hold steady

  • FCA HQ

    20% rise in complaints about FCA decisions

  • Financial Ombudsman Service HQ

    4 advisers join FOS list of firms hit by most complaints

  • FCA / FOS complaints data

    20% rise in decumulation and pension complaints - FCA

  • Editor Kevin O'Donnell

    Editor’s Comment: A new pot of honey for PPI firms?

  • FCA HQ in London

    FCA rejects allowing more SMEs complaint rights 

  • FOS Business Plans and Budget

    BSPS cases set to decline in 2024 says FOS

  • Rachel Kent

    New Regulators' Complaints Commissioner appointed

  • Abby Thomas, chief ombudsman of the Financial Ombudsman Service

    Ombudsman expects 10% increase in cases

  • FOS CEO Abby Thomas

    FOS warns complaints could soar to 210,000 this year

  • Abby Thomas, chief executive and chief ombudsman at the Financial Ombudsman Service

    FOS complaints jump by 20% in 6 months

  • FCA logo

    FCA to improve Gabriel returns system after complaint upheld

  • PIMFA's Simon Harrington

    PIMFA urges higher FOS case fees for CMCs

  • Kate Monserrate of Simplify Consulting

    Guest Column: 5 ways to handle complaints better

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